Privacy Policy
of mostbeet

Information We Collect

When you register for and use a mostbeet account, we collect several categories of personal information. The categories below describe what we collect, and for each category we explain why it is necessary for the platform to function as intended.

Registration and Identity Information

At the point of account registration, mostbeet collects your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create your account, communicate with you about your account activity, and fulfil our Know Your Customer (KYC) obligations. Without this information, we cannot create a verified account on your behalf.

Identity Verification Documents

Before processing your first withdrawal, mostbeet requires you to submit a copy of a government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — along with a recent proof of address. These documents are used solely for age and identity verification purposes. They are reviewed by our compliance team and our third-party KYC verification partner, then stored in an encrypted document repository. They are not used for any other purpose.

Financial and Payment Data

When you make a deposit or request a withdrawal, mostbeet records the payment method used (for example, a bKash mobile number, Nagad account, Rocket account, or masked card number), the transaction amount in BDT, and the date and time of the transaction. Full payment credentials — such as complete card numbers or mobile banking PINs — are never stored on mostbeet servers. Payments are processed via encrypted channels operated by our payment partners.

Platform Usage Data

mostbeet automatically records certain technical data when you interact with the platform. This includes your IP address, device type and operating system, browser type and version, session timestamps, pages visited, games played, bets placed, and in-game actions. This data is used for fraud detection, platform security, responsible gaming monitoring, and improving the quality of the service. It is not used to build advertising profiles.

How We Use Your Data

mostbeet uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

Where mostbeet sends you promotional emails or platform notifications about bonuses, seasonal offers (such as Eid promotions or BPL cricket specials), or new game launches, we do so only where you have opted in to marketing communications at registration or subsequently through your account settings. You may withdraw this consent and unsubscribe from marketing at any time by updating your account preferences or by contacting our support team at support@mostbeet.

Data Sharing and Third Parties

mostbeet does not sell, rent, or trade your personal data. We share your data only where it is strictly necessary to deliver the service, comply with a legal obligation, or protect the platform and its players from fraud. The categories of third parties with whom we may share data are listed below.

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum payment information necessary to process your transactions. These partners operate under their own privacy policies and industry-standard payment security frameworks.
• KYC and Identity Verification Partners: A regulated third-party identity verification service processes the documents you submit as part of our KYC procedure. This partner is contractually bound to use your documents only for verification purposes and to delete them once verification is complete.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a technical session token to launch game sessions. They do not receive your full name, address, payment details, or identity documents.
• Fraud Prevention and Cybersecurity Services: We use specialist fraud detection platforms that process IP addresses, device fingerprints, and behavioural patterns to identify and block suspicious activity. Data shared with these providers is anonymised wherever technically possible.
• Legal and Regulatory Authorities: In response to a lawfully issued court order, regulatory directive, or law enforcement request, mostbeet may be required to disclose player data to the relevant authority. We will notify affected players where legally permitted to do so before complying with such requests.
• Business Transfers: In the event of a merger, acquisition, or sale of the mostbeet platform, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance by email if such a transfer is to take place, and the acquiring entity will be required to honour the terms of this Privacy Policy.

Cookies and Tracking Technologies

mostbeet uses cookies and similar lightweight tracking technologies to operate the platform, maintain your login session, detect fraudulent activity, and understand how players navigate the site. This section explains each category of cookie we use and why.

Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be switched off. They are set in response to actions you take, such as logging into your account, placing a bet, or requesting a withdrawal. Without these cookies, core platform functionality would not work. No personal data collected by strictly necessary cookies is used for marketing.

Performance and Analytics Cookies

We use first-party analytics cookies to understand aggregate patterns in how players use the mostbeet platform — for example, which game categories are most popular, which pages have the highest exit rates, and how long typical sessions last. This data is reviewed in aggregate and anonymised form. We do not use Google Analytics or other third-party analytics services that share your data with external platforms.

Security and Fraud Detection Cookies

Fraud prevention cookies help mostbeet identify unusual account behaviour, such as logins from new devices or IP addresses, concurrent sessions from geographically distant locations, and rapid betting patterns inconsistent with normal player behaviour. These cookies are a core part of our commitment to protecting your account.

Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your mostbeet account or placing bets. Disabling analytics or security cookies may impair the platform's ability to detect fraud on your account. Refer to your browser's help documentation for instructions on managing cookies.

Data Retention and Storage

mostbeet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, anti-money-laundering, and responsible gaming record-keeping obligations. The following general retention periods apply.

• Active Account Data: While your account remains open and active, we retain all registration, transaction, and betting history data associated with your account.
• Closed Account Data: Following voluntary account closure or platform-initiated closure, we retain your personal data for a minimum of five (5) years to satisfy anti-money-laundering record-keeping requirements and to resolve any disputes that may arise after closure.
• KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years after account closure, in line with financial crime prevention obligations. After this period, documents are securely deleted from our encrypted storage systems.
• Marketing Communication Records: Records of marketing consent and opt-out requests are retained for seven (7) years to demonstrate compliance with consent obligations if required.
• Support Chat and Email Transcripts: Customer support communications are retained for three (3) years from the date of the interaction and are used only to resolve disputes or improve service quality.

All personal data stored by mostbeet is held on servers protected by encryption at rest and in transit. Access to stored personal data is restricted to authorised mostbeet staff and service providers on a strict need-to-know basis, enforced through role-based access controls and audit logging.

Your Privacy Rights

As a registered player at mostbeet, you hold meaningful rights over your personal data. You may exercise any of the rights listed below at any time by contacting our support team at support@mostbeet. We respond to all verified data requests within 30 calendar days.

• Right of Access: You may request a copy of all personal data that mostbeet holds about you. We will provide this in a commonly used electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain fields (such as your registered name), we may require supporting documentation before making the change.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 5. Where a legal retention obligation applies, we will explain why full erasure cannot be completed immediately.
• Right to Restrict Processing: You may ask us to temporarily pause the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where we process your data on the basis of your consent or to perform a contract with you, you may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service.
• Right to Withdraw Marketing Consent: You may withdraw your consent to receive promotional communications from mostbeet at any time without affecting the lawfulness of processing carried out before the withdrawal. To unsubscribe, update your preferences in your account settings or contact support directly.

Security of Your Information

mostbeet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no platform can guarantee absolute security, we work continuously to maintain a robust and up-to-date security posture.

• All data in transit between your browser or mobile device and the mostbeet platform is encrypted using TLS 1.2 or higher.
• Personal data and KYC documents stored on our servers are encrypted at rest using AES-256 encryption.
• Access to production systems and stored player data is restricted to a small number of authorised personnel and is governed by strict role-based access controls.
• All internal access to player data is logged and audited. Anomalous access patterns trigger automated alerts for review by our security team.
• mostbeet conducts regular internal security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Player account passwords are stored using strong one-way cryptographic hashing. mostbeet staff cannot view your password in plain text, and will never ask you to provide it.

In the event of a personal data breach that poses a risk to affected players, mostbeet will notify affected players by email within 72 hours of becoming aware of the breach, where technically feasible. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps mostbeet is taking to address it.

Players are also responsible for their own account security. We strongly recommend using a strong and unique password, enabling two-factor authentication via SMS OTP, and never sharing your login credentials with anyone. If you believe your account has been accessed without your authorisation, contact support@mostbeet immediately so we can secure the account without delay.

Updates to This Privacy Policy

mostbeet reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable data protection practices, changes to the services we offer, new payment methods or game providers added to the platform, or evolving legal and regulatory requirements.

When we make a material change to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify registered players by email to the address associated with their account, or via a prominent notice displayed when they next log into the platform. The "last updated" date at the top of this page will always reflect the date on which the most recent revision was published.

Your continued use of the mostbeet platform after a revised Privacy Policy has been published and notified constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and contact our support team to request account closure and deletion of your data in accordance with our retention obligations.

This Privacy Policy applies solely to the mostbeet platform and does not extend to any third-party websites, payment processors, game providers, or external services that you may access via links or integrations on the platform. Those third parties operate under their own privacy policies, which we encourage you to review independently.